FAQ
Will my purchases come in plastic-free packaging?
We are working with our suppliers to reduce the amount of packaging. In the mean time, your items will come in recyclable plastic and we strongly recommend that you recycle it.
How long is the shipping process?
Please allow 1-3 Business days for processing,
Once your order is dispatched, depending on your country or region, estimated delivery time is between 4 to 10 business days.
How can I return my Order?
Once your order has arrived, We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Our policy lasts 30 days. If 30 days have gone by since your order's tracking number shows it was delivered, unfortunately we can’t offer you a refund or exchange.
- Return the new, unopened items to us within 30 days of delivery.
- Simply contact our support team at the email provided below if you have any questions regarding your return.
- Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
- Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
Please do not send your purchase back to the manufacturer, instead make sure you email us at aandhconsultinggroup@gmail.com and we will provide you with instructions and addresses for returns
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
What are our Refund Policies?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at aandhconsultinggroup@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at aandhconsultinggroup@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aandhconsultinggroup@gmail.com.